Payments Hub - Virtual Terminal

Incident Report for Payments Hub

Resolved

A fix has been deployed for adding a customer's physical address during a Virtual Terminal transaction. The workaround is no longer required. We apologize for any inconvenience this may have caused.

Posted Jul 31, 2026 - 21:09 EDT

Identified

We are investigating an issue on Payments Hub where adding a customer's physical address when using the Virtual Terminal prevents the customer from being saved.

Workaround: Leave the address fields blank during the transaction to save the customer and complete the sale. You can then add the physical address directly through the Customer Directory.

Our team is actively working on a fix and will provide updates here as soon as they are available.

Posted Jul 31, 2026 - 18:22 EDT

This incident affected: Payanywhere & Payments Hub (Payments Hub - Merchant Portal).