Payments Hub
All Systems Operational
Merchant Processing Operational
EPX ? Operational
Global (Partner) Operational
First Data (Partner) Operational
Federal Reserve - Merchant Funding (External) ? Operational
Payanywhere Operational
Payanywhere - Processing ? Operational
Payments Hub - Merchant Portal ? Operational
NAB Services Operational
Merchant Enrollment ? Operational
Merchant Portals & Reporting ? Operational
Agent Portal & Reporting ? Operational
Agent Funding ? Operational
Terminal Downloads (NAB/EPX) Operational
Processing Gateways Operational
Velocity Operational
Inovio Gateway Operational
Inovio Customer Portal Operational
SALIDO Operational
SALIDO - App Operational
SALIDO - Bridge Operational
SALIDO - Online Ordering Operational
Point and Pay Operational
CDI Operational
Shared Services (Customer Facing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021

No incidents reported.

May 13, 2021
Resolved - All systems have resumed normal operations. This issue has been resolved.
May 13, 16:21 EDT
Update - We are continuing to monitor for any further issues.
May 13, 15:58 EDT
Monitoring - We have identified an issue impacting EPX merchants ability to process transactions. At this time systems are in the process of recovering. If you are still experiencing difficulties processing at this time please attempt to reboot your terminal prior to contacting support.
May 13, 15:51 EDT
May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - This incident has been resolved, all impacted systems are fully operational at this time.
May 7, 11:15 EDT
Investigating - We are currently investigating an issue impacting our Payanywhere platform, merchants may experience difficulty processing transactions as well as accessing backend tools.
May 7, 10:16 EDT
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.