Payments Hub Status

Payments Hub

All Systems Operational

Merchant Processing Operational

EPX Operational

Global (Partner) Operational

First Data (Partner) Operational

Payanywhere Operational

Payanywhere - Processing Operational

Payanywhere Inside - Merchant Portal Operational

NAB Services Operational

Merchant Enrollment Operational

Merchant Portals & Reporting Operational

Agent Portal & Reporting Operational

Funding Operational

Terminal Downloads (NAB/EPX) Operational

Processing Gateways Operational

Velocity Operational

Inovio Gateway Operational

Inovio Customer Portal Operational

Point and Pay Operational

CDI Operational

Shared Services (Customer Facing) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 15, 2019

No incidents reported today.

Nov 14, 2019

Authorize.net issues leading to error 21 transaction errors

Resolved - This incident has been resolved.
Nov 14, 06:52 EST

Investigating - We are aware that Authorize.Net is experiencing platform issues that may cause transaction processing “error 21” failures for some NAB/EPX merchants. Their support organization is actively troubleshooting the issue now.
Nov 13, 00:34 EST

Nov 13, 2019

Enrollment - partners.paymentshub.com

Resolved - This incident has been resolved, all services are operational.
Nov 13, 21:54 EST

Monitoring - A fix has been implemented, all impacted tools are fully operational. We are continue to closely monitoring the process to avoid further related disruptions.
Nov 13, 15:45 EST

Identified - We have identified the source of the problem and are taking steps to resolve the issue.
Nov 13, 14:20 EST

Update - Update: Users of https://shop.payanywhere.com are also experiencing slow page load times and potential timeouts. We are continuing to investigate.
Nov 13, 13:59 EST

Investigating - We are currently investigating reports of users experiencing timeouts or long load times during the online enrollment process.
Nov 13, 12:52 EST

Nov 12, 2019

No incidents reported.

Nov 11, 2019

CDI - Micros Res 3700 Users

Resolved - This incident has been resolved.
Nov 11, 14:04 EST

Identified - We have found a problem with Windows 7 update KB4519976 and Windows 10 update KB4519998. These updates cause a file permissions error when communicating with any host. Micros Res 3700 users on all versions of Windows should NOT install any update until we give them the all-clear. Those that have installed a security update after OCt 8,2019 should uninstall those updates.
Oct 11, 20:44 EDT

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

Merchant Funding Activity

Resolved - This incident has been resolved.
Nov 8, 11:08 EST

Monitoring - Some merchant processing activity that was batched on 11/6/19 did not properly fund. All delayed processing activity has been accurately captured and will fund with processing activity batched on 11/7/19.
Nov 7, 10:51 EST

Nov 6, 2019

EPX Performance

Resolved - This incident has been resolved.
Nov 6, 18:02 EST

Update - We are continuing to monitor for any further issues.
Nov 6, 17:17 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 16:42 EST

Update - We are currently experiencing degraded performance on the EPX platform, have identified the root cause and are making corrections to resolve the problem.
Nov 6, 15:26 EST

Update - We are continuing to work with PMN support to troubleshoot some remaining merchant connectivity issues through their infrastructure, but the earlier issues with TNS-specific dial up trouble have been resolved.
Nov 6, 13:36 EST

Update - We are continuing to work on a fix for this issue.
Nov 6, 12:52 EST

Identified - TNS has reported they are observing declines for merchants dialing 8009059840 / 8009059839. Further updates will be issues as status changes.
Nov 6, 11:49 EST

Update - We are continuing to investigate this issue.
Nov 6, 10:34 EST

Investigating - We are currently investigating reports of troubles using the dial up authorization on EPX.
Nov 6, 10:34 EST

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.