Payments Hub Status

Payments Hub

NAB - Potential Equipment Delays

Monitoring - NAB is working with one of our vendors to address an issue impacting orders for Verifone/Ingenico equipment. As a result we have a backlog for those devices. For urgent orders please contact the customer care team for options. Existing orders may also be updated to PAX devices for faster delivery.
May 19, 2023 - 16:03 EDT

Merchant Processing Operational

EPX Operational

Global (Partner) Operational

Fiserv (Partner) Operational

Federal Reserve - Merchant Funding (External) Operational

Payanywhere Operational

Payments Hub - Merchant Portal Operational

NAB Services Operational

Merchant Enrollment Operational

Merchant Portals & Reporting Operational

Agent Portal & Reporting Operational

Funding Operational

Terminal Downloads (NAB/EPX) Operational

Processing Gateways Operational

Velocity Operational

Inovio Gateway Operational

Inovio Customer Portal Operational

PayTrace Operational

JSON API Operational

Virtual Terminal Operational

Branded Site Operational

Traditional API & Secure Checkout Operational

Reports - Billing | Invoicing Operational

SALIDO Operational

SALIDO - App Operational

SALIDO - Bridge/Web Access Operational

SALIDO - Reporting Operational

SALIDO - Online Ordering Operational

SALIDO - Integrations Operational

Factor4 - Giftcards Operational

SALIDO - Payment Processing Integrations Operational

Point and Pay Operational

Shared Services (Customer Facing) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 8, 2023

No incidents reported today.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

SALIDO - Magensa Outage

Resolved - This incident has been resolved.
May 27, 10:20 EDT

Monitoring - Magensa team has identified and resolved the issue. We will continue to monitor.
May 26, 18:03 EDT

Investigating - Magensa is experiencing a payment processing outage. This will only affect merchants processing payments via Magensa with SALIDO. The Magensa team are currently investigating the issue. Merchants may experience delays or interruptions to payment processing temporarily. SALIDO will update as soon as we know more.
May 26, 17:04 EDT

May 26, 2023

May 25, 2023

No incidents reported.