Payments Hub
Monitoring - NAB is working with one of our vendors to address an issue impacting orders for Verifone/Ingenico equipment. As a result we have a backlog for those devices. For urgent orders please contact the customer care team for options. Existing orders may also be updated to PAX devices for faster delivery.
May 19, 2023 - 16:03 EDT
Merchant Processing Operational
EPX ? Operational
Global (Partner) Operational
Fiserv (Partner) Operational
Federal Reserve - Merchant Funding (External) ? Operational
Payanywhere Operational
Payanywhere ? Operational
Payments Hub - Merchant Portal ? Operational
NAB Services Operational
Merchant Enrollment ? Operational
Merchant Portals & Reporting ? Operational
Agent Portal & Reporting ? Operational
Funding ? Operational
Terminal Downloads (NAB/EPX) Operational
Processing Gateways Operational
Velocity Operational
Inovio Gateway Operational
Inovio Customer Portal Operational
PayTrace Operational
JSON API Operational
Virtual Terminal Operational
Branded Site Operational
Traditional API & Secure Checkout Operational
Reports - Billing | Invoicing Operational
SALIDO Operational
SALIDO - App ? Operational
SALIDO - Bridge/Web Access ? Operational
SALIDO - Reporting ? Operational
SALIDO - Online Ordering ? Operational
SALIDO - Integrations ? Operational
Factor4 - Giftcards Operational
SALIDO - Payment Processing Integrations ? Operational
Point and Pay Operational
Shared Services (Customer Facing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 8, 2023

No incidents reported today.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
Resolved - This incident has been resolved.
May 27, 10:20 EDT
Monitoring - Magensa team has identified and resolved the issue. We will continue to monitor.
May 26, 18:03 EDT
Investigating - Magensa is experiencing a payment processing outage. This will only affect merchants processing payments via Magensa with SALIDO. The Magensa team are currently investigating the issue. Merchants may experience delays or interruptions to payment processing temporarily. SALIDO will update as soon as we know more.
May 26, 17:04 EDT
May 26, 2023
May 25, 2023

No incidents reported.