Payments Hub Status

Payments Hub

All Systems Operational

Merchant Processing Operational

EPX Operational

Global (Partner) Operational

First Data (Partner) Operational

Federal Reserve - Merchant Funding (External) Operational

Payanywhere Operational

Payanywhere - Processing Operational

Payments Hub - Merchant Portal Operational

NAB Services Operational

Merchant Enrollment Operational

Merchant Portals & Reporting Operational

Agent Portal & Reporting Operational

Agent Funding Operational

Terminal Downloads (NAB/EPX) Operational

Processing Gateways Operational

Velocity Operational

Inovio Gateway Operational

Inovio Customer Portal Operational

SALIDO Operational

SALIDO - App Operational

SALIDO - Bridge Operational

SALIDO - Online Ordering Operational

Point and Pay Operational

CDI Operational

Shared Services (Customer Facing) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 15, 2021

No incidents reported today.

May 14, 2021

No incidents reported.

May 13, 2021

EPX - Processing

Resolved - All systems have resumed normal operations. This issue has been resolved.
May 13, 16:21 EDT

Update - We are continuing to monitor for any further issues.
May 13, 15:58 EDT

Monitoring - We have identified an issue impacting EPX merchants ability to process transactions. At this time systems are in the process of recovering. If you are still experiencing difficulties processing at this time please attempt to reboot your terminal prior to contacting support.
May 13, 15:51 EDT

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

Payanywhere - Platform Issues

Resolved - This incident has been resolved, all impacted systems are fully operational at this time.
May 7, 11:15 EDT

Investigating - We are currently investigating an issue impacting our Payanywhere platform, merchants may experience difficulty processing transactions as well as accessing backend tools.
May 7, 10:16 EDT

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.