Cellular Connectivity Issues: PAX A920/A920 Pro

Incident Report for Payments Hub

Resolved

This incident has been resolved.

Posted May 20, 2026 - 14:49 EDT

Monitoring

We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution.

Current Status: Wi-Fi connectivity and processing are not impacted.

Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy

Posted May 18, 2026 - 11:47 EDT

This incident affected: Payanywhere & Payments Hub (Payanywhere).