Paymentshub.com login difficulty

Incident Report for Payments Hub

Resolved

This incident has been resolved.

Posted Nov 25, 2020 - 22:57 EST

Update

Additionally, due to the Amazon AWS issues, merchants may experience an error logging into paymentshub.com . Agent logins are not affected at this time.

Posted Nov 25, 2020 - 13:56 EST

Update

We are monitoring Amazon's progress in resolving AWS East outages within their infrastructure impacting many AWS customers, including our Portal.

Posted Nov 25, 2020 - 12:53 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 25, 2020 - 11:51 EST

Identified

The login difficulty has been attributed to an AWS US-East network outage affecting many Amazon Web Service customers, including PayAnywhere. We will provide updates as status changes.

Posted Nov 25, 2020 - 11:46 EST

Investigating

We are currently investigating this issue.

Posted Nov 25, 2020 - 11:22 EST

This incident affected: Payanywhere (Payanywhere, Payments Hub - Merchant Portal).