To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.
Posted Jul 19, 2024 - 10:24 EDT
Update
To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.
Posted Jul 19, 2024 - 10:23 EDT
Monitoring
Given the global scope of the earlier incident, some entities may experience issues with authorizations. Those would be caused by issues outside of North American Bancard/EPX.
Posted Jul 19, 2024 - 04:13 EDT
Investigating
We are monitoring an external issue that may be affecting multiple services. This is NOT specific to North American Bancard and has been reported to the vendor. We are monitoring system health and will provide updates as they come.
Posted Jul 19, 2024 - 02:38 EDT
This incident affected: North Services (Merchant Enrollment).