Potential Enrollment Delays

Incident Report for Payments Hub

Resolved

We are no longer seeing downstream latency impacting our enrollment process. All systems remain healthy, and fully operational.

Posted Jul 19, 2024 - 17:05 EDT

Monitoring

To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.

Posted Jul 19, 2024 - 10:30 EDT

This incident affected: North Services (Merchant Enrollment).