Payments Hub & Payanywhere: Authentication/Login Issues

Incident Report for Payments Hub

Resolved

This incident has been resolved.

Posted Jul 01, 2020 - 21:06 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 01, 2020 - 18:18 EDT

Investigating

We are currently investigating reports with merchants experiencing delays or timeouts when logging in to Payments Hub or Payanywhere.

Posted Jul 01, 2020 - 14:13 EDT

This incident affected: Payanywhere (Payanywhere - Processing, Payments Hub - Merchant Portal) and NAB Services (Merchant Portals & Reporting).