External - Citizens Bank Delayed Funding
Incident Report for Payments Hub
Resolved
This incident has been resolved.
Posted Jan 18, 2023 - 13:57 EST
Monitoring
This mornings deposits will be delayed for a small number of merchants as a result of a downstream network issue, Citizens is aware of the issue and working on a resolution. We will continue to closely monitor the situation.
Posted Jan 18, 2023 - 08:18 EST
This incident affected: Merchant Processing (EPX, Global (Partner), Fiserv (Partner), Federal Reserve - Merchant Funding (External)), Payanywhere (Payanywhere, Payments Hub - Merchant Portal), NAB Services (Merchant Enrollment, Merchant Portals & Reporting, Agent Portal & Reporting, Funding, Terminal Downloads (NAB/EPX)), SALIDO (SALIDO - App, SALIDO - Bridge/Web Access, SALIDO - Online Ordering), PayTrace (JSON API, Virtual Terminal, Branded Site, Traditional API & Secure Checkout, Reports - Billing | Invoicing), Processing Gateways (Inovio Gateway, Inovio Customer Portal), and Point and Pay, Shared Services (Customer Facing).