Agent / Merchant Portal Reporting Delays

Incident Report for Payments Hub

Resolved

This issue has been resolved across all customer facing portals and systems are again operating normally.

Posted Nov 23, 2022 - 12:42 EST

Identified

We are currently experiencing issues with some of the data feeds used by our customer portals. Users may experience slower than usual performance and recent data may not be available.

Posted Nov 23, 2022 - 12:23 EST

This incident affected: Payanywhere (Payments Hub - Merchant Portal) and NAB Services (Merchant Portals & Reporting, Agent Portal & Reporting).