Monitoring - Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation. We are working to resolve this through an automated software update as quickly as possible.
If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below:
How to Reset Your Terminal
1. Locate the Yellow button and the Special Characters button on the keypad.
2. Press and hold both buttons simultaneously.
3. Continue holding until the screen goes blank and the terminal begins to reboot.
Need Further Assistance?
If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help.
Support Line: 866-485-8999
Thank you for your patience and for being a valued customer.
May 22, 2026 - 16:48 EDT
If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below:
How to Reset Your Terminal
1. Locate the Yellow button and the Special Characters button on the keypad.
2. Press and hold both buttons simultaneously.
3. Continue holding until the screen goes blank and the terminal begins to reboot.
Need Further Assistance?
If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help.
Support Line: 866-485-8999
Thank you for your patience and for being a valued customer.
May 22, 2026 - 16:48 EDT
Merchant Processing
Operational
EPX
Operational
Global (Partner)
Operational
Fiserv (Partner)
Operational
Federal Reserve - Merchant Funding (External)
Operational
Banking Networks - Funding (External)
Operational
Payanywhere & Payments Hub
Operational
Payanywhere
Operational
Payments Hub - Merchant Portal
Operational
North Services
Degraded Performance
Merchant Enrollment
Operational
Agent Portal & Reporting
Operational
Funding
Operational
Terminal Downloads (NAB/EPX)
Degraded Performance
Processing Gateways
Operational
Inovio Gateway
Operational
Inovio Customer Portal
Operational
PayTrace
Operational
JSON API
Operational
Virtual Terminal
Operational
Branded Site
Operational
Traditional API & Secure Checkout
Operational
Reports - Billing | Invoicing
Operational
SALIDO
Operational
SALIDO - App
Operational
SALIDO - Bridge/Web Access
Operational
SALIDO - Reporting
Operational
SALIDO - Online Ordering
Operational
SALIDO - Integrations
Operational
Factor4 - Giftcards
Operational
SALIDO - Payment Processing Integrations
Operational
Point and Pay
Operational
Shared Services (Customer Facing)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance